FAQ

Ordering from VKELLER is simple:

1. Browse our Dresses, Tops, or Skirts collections
2. Select your preferred size (French sizing FR 36–42)
3. Add the item to your cart
4. Proceed to checkout and complete your secure payment

You will receive an order confirmation by email within minutes.

Yes. VKELLER garments in our shop are ready to wear, produced in highly limited quantities.

We also offer the option of altering the garment if necessary (e.g. sleeve length, garment length).

We also offer a made-to-order service for customers who would like a custom colorway or a made-to-measure fit. If you dream of a bespoke piece in a colour of your choice, contact us to discuss the possibilities.

Since our pieces are produced in limited quantities, please contact us as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request before it is dispatched.

For made-to-order or made-to-measure commissions, changes cannot be guaranteed once production has started.

We currently offer our collections in French sizes FR 36 to FR 42. If you need assistance finding the right fit, please consult our Size Guide or contact us with your measurements, we are happy to advise you personally.

Absolutely. All orders are beautifully packaged. If you would like a specific gift message or wrapping, mention it in the order notes at checkout or contact us after placing your order.

Yes. Beyond our ready-to-wear collection, we offer a bespoke service for customers who want something truly unique:

• Custom Colorway: Choose any of our silhouettes in a new colour of your choice.
• Made to Measure: Have a piece tailored to your exact body measurements for a perfect fit

Bespoke commissions typically take 8 weeks to produce. Get in touch to start your custom order.

Every VKELLER piece is named after the story, character, or person who inspired its creation. A dress is not just fabric and thread, it carries a narrative. Some of the most beautiful garments in history have been lost to time: worn once, photographed once, then forgotten. We give them a second life.

When you wear a VKELLER piece, you become part of that story. The dress lives again through you and you carry its legacy forward.

Each design is inspired by a specific reference: a dress worn by my ancestors, by your ancestors, a dress seen in a film, a garment from the archives, a silhouette that once existed and deserves to be brought back to life, much like an archaeologist.

We wanted to make garments you almost forget you're wearing, pieces that move with you, not against you. Flowing fabrics, natural drape, no rigidity. The kind of dress that feels like a second skin in silk.

Bohemian is not a style to us. It is a principle: the garment serves the body, never the other way around.

Explore our dresses →

We use French sizing (FR 36–42). To find your perfect fit:

1. Take your bust, waist, and hip measurements using a soft tape measure
2. Compare them to our detailed Size Guide, which includes conversion charts for US, UK, EU, and international standards
3. If you fall between sizes, we recommend sizing up for a more comfortable fit

View the complete Size Guide →

All VKELLER garments are labelled in French (FR) sizing. Our Size Guide includes full conversion tables for:

• US sizes (0–10)
• UK sizes (4–14)
• EU / Italian sizes
• Japanese and Korean sizes

Each product page also displays a size chart specific to that garment type.

If your measurements fall between two sizes, we generally recommend sizing up. Our garments are designed with a refined, flattering fit, especially our dresses and tops. A slightly larger size will still drape beautifully and give you more comfort.

For personalised advice, contact us with your measurements and we will recommend the best size.

Yes. Our pieces are designed to correspond closely to standard French sizing. That said, each silhouette has a different fit profile:

• Samara Maxi Dress: Fitted bodice, flowing skirt
• Vikki Dress: Draped, relaxed silhouette
• Ruth Top: Fitted, close to body
• Samara Top: Fitted, relaxed, slightly oversized

Consult individual product pages for garment-specific measurements.

Every product page includes a size chart with exact measurements (bust, waist, hips, length) for that specific garment. You can also visit our comprehensive Size Guide for body measurement charts, how-to-measure tutorials, and international conversion tables.

We ship worldwide from Paris, France. Whether you are in Europe, North America, Asia, or elsewhere, we deliver to your door via trusted carriers.

Our ready-to-wear pieces are dispatched within 1 week of your order. Delivery times after dispatch depend on your location.

For made-to-order or made-to-measure pieces, please allow an additional 8 weeks for production before shipping.

You will receive a tracking number once your order is dispatched.

Shipping costs are calculated at checkout based on your delivery destination. We strive to offer competitive rates through our carrier partnerships. For many destinations, our prices include all duties and taxes, you see the final price at checkout with no hidden fees.

Yes. Once your order is dispatched, you will receive an email with a tracking number and link. You can follow your package's journey in real time from our atelier in Paris to your doorstep.

For orders within the EU, no customs duties apply. For international orders, customs and import duties may be charged by your local authorities upon delivery. Where possible, we calculate and include estimated duties at checkout so there are no surprises. Please check your country's import regulations for more details.

You have a 14-day withdrawal right from the date you receive your order, in accordance with French and EU consumer law. To be eligible for a return:

• The item must be unworn, unaltered, and in its original condition
• All original tags and packaging must be intact
• The item must not have been washed or dry-cleaned

Before initiating a return, we encourage you to contact us, often a small alteration is the most elegant way to make a piece work for you, and our team can arrange it.

Made-to-order pieces are non-refundable; we offer alterations to perfect the fit. Bespoke (sur-mesure) commissions are final sale, as each piece is produced exclusively for you following a validated prototype.

For full details, please see our Terms and Conditions.

To start a return:

1. Contact us within 14 days of receiving your order
2. We will provide you with a return authorisation and shipping instructions
3. Ship the item back in its original packaging, return shipping is arranged and paid by the customer
4. Once we receive and inspect the item, we will process your refund within 14 days

Return shipping costs are the responsibility of the customer, except for defective or non-conforming items.

We handle exchanges on a case-by-case basis, subject to availability. Since our pieces are produced in limited quantities, we recommend consulting our Size Guide carefully before ordering. If you need a different size, contact us and we will do our best to accommodate you.

If your item arrives damaged or does not match your order, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or full refund, including return shipping costs. All products benefit from the legal guarantee of conformity under French law (Articles L217-3 to L217-20 of the Consumer Code).

Once we receive and inspect your returned item, your refund will be processed within 14 days. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

VKELLER garments are crafted primarily from pure silk, one of the finest natural fibres in the world. Silk is prized for its extraordinary softness, natural temperature regulation, and luminous drape. Some pieces also incorporate silk blends or wool-silk for structure and warmth.

Discover more about our fabrics in the Care Guide.

Silk is a delicate natural fibre that rewards gentle care:

• Washing: Hand wash in cool water (max 30°C) with a pH-neutral silk detergent, or dry clean
• Drying: Never wring, roll gently in a towel and lay flat to dry, away from direct sunlight
• Ironing: Iron on low heat (silk setting) on the reverse side while slightly damp

For the complete care guide with step-by-step instructions, visit our Silk Care Guide.

We strongly recommend hand washing or professional dry cleaning. Machine washing, even on a delicate cycle, can cause friction, snagging, and fibre damage. Silk is a protein fibre that is vulnerable to agitation, heat, and alkaline detergents. If you must use a machine, place the garment in a mesh laundry bag on the coldest, gentlest cycle available but we cannot guarantee results.

With proper care, your VKELLER garment will maintain its colour beautifully for years. To preserve colour vibrancy:

• Avoid prolonged exposure to direct sunlight
• Wash with a colour-safe, pH-neutral detergent
• Never use bleach or harsh chemicals
• Store away from light when not being worn

Our dyes are selected for their fastness and durability, ensuring your piece ages gracefully.

Silk is one of the most sustainable luxury fibres available. It is a natural, biodegradable protein fibre produced by silkworms. It requires significantly less water than cotton. At VKELLER, we produce in highly limited quantities. We also offer a made-to-order service, so nothing is produced unless it is truly wanted. We believe in creating fewer, better pieces that last a lifetime rather than following fast fashion cycles.

Explore our silk dresses →

We accept the following payment methods through Shopify Payments, our secure payment processor:

• Credit & Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

All transactions are encrypted and processed securely. We never store your card details.

Absolutely. Our checkout is powered by Shopify Payments, which uses bank-level SSL encryption and is PCI DSS Level 1 compliant, the highest standard of payment security. Your card details are encrypted end-to-end and never stored on our servers.

Prices are displayed in your local currency based on your location. We support payments in multiple currencies including EUR, USD, GBP, and more. The exact amount charged will depend on your card issuer's exchange rate at the time of purchase.

Start exploring →

Shop Pay offers eligible customers the option to pay in instalments at checkout. This allows you to split your purchase into several interest-free payments. Availability depends on your location and order value.

Your payment is processed immediately when you place your order. For ready-to-wear pieces, your order is dispatched within 1 week. For made-to-order or made-to-measure commissions, payment is taken in full at the time of purchase to secure your production slot. If an item is out of stock or your order cannot be fulfilled, you will receive a full refund.

We preserve forms, not eras.

The past was not better. But it knew how to do certain things we have lost a way of draping silk, a cut that moved with the body, a visual language that carried weight. Our work is to recover that formal knowledge and bring it into the present, without the constraints that came with it.

Think of it as selective recovery. An archaeologist studies the past with fascination and rigour, but does not want to live in it. They take what is valuable: a form, a skill, a visual grammar, and make it live again as contemporary material. That is what we do. We are not nostalgic. We are precise.

AI is a tool. It is not good or bad. What matters is how it is used and whether it respects the values behind the work.

We use AI to assist with archive findings, restoration of old images, and reconstruction of the original scenery of old images to create pre-rendered images. AI helps us rebuild and restore, not replace us. The creative vision, every silhouette, every fabric choice, every story behind a piece is human. The designs are drawn, draped, and developed by hand. AI helps us move faster on the tasks that do not require a designer's eye, so we can spend more time on the ones that do

All pieces are designed in Paris, France. Production takes place with carefully selected ateliers that share our standards for craftsmanship and material quality. Every garment is made in limited quantities, we do not do mass production.

Yes. Each product page includes the full narrative behind the design the person, the film, the archive, the moment that inspired it. We also share deeper stories on our social channels.

If you want to know more about a specific piece, reach out to us directly we love talking about it.